Privacy policy

Privacy Policy

Last updated: 26th May, 2026

This website gochk.co is operated by Redefine Fashion Private Limited ("CHK," "we," "us"). This Privacy Policy explains what data we collect, why we collect it, and how we use it.

By using gochk.com, you agree to this Policy. If you don't agree, please don't use the site. We may update this Policy from time to time — the latest version always lives here.

For any questions, write to us at support@gochk.co .

1. What We Collect

You give us:

  • Name, email, phone number, billing and delivery address
  • Payment details (processed by our payment partners — we don't store card numbers)
  • Account login details if you create an account
  • Reviews, feedback, and any content you post on the site

We collect automatically:

  • Device, browser, and IP information
  • Pages visited, time spent, referring URLs
  • Cookies and similar tracking technologies (see Section 4)

2. Why We Collect It

  • To process and ship your orders
  • To handle returns, exchanges, and refunds
  • To respond to your queries (email, WhatsApp, phone)
  • To send order updates and, with your consent, marketing communications
  • To improve our products, site, and service
  • To detect fraud and meet legal obligations

3. Who We Share It With

We share your data only with service providers who need it to do their job — Shopify (hosting and checkout), our payment gateway, delivery partners, and customer support tools. We don't sell your data to anyone.

We may disclose data if required by law, court order, or to protect our rights.

4. Cookies

We use cookies to keep you logged in, remember your cart, understand site usage, and improve your experience. You can disable cookies in your browser settings — some features may not work as a result.

5. Your Rights

You can:

  • Access or correct your data via your account
  • Request deletion of your account by emailing support@gochk.co
  • Unsubscribe from marketing emails using the link in any email
  • Withdraw consent at any time

Some data may be retained after account deletion to meet legal, tax, or fraud-prevention requirements.

6. Security

We use industry-standard measures to protect your data — encrypted connections (HTTPS), secure servers, and access controls. No system is perfectly secure; you're responsible for keeping your password safe.

7. Marketing Communications

When you place an order or create an account, you may receive transactional and marketing messages (email, SMS, WhatsApp). You can opt out of marketing at any time. Transactional messages (order updates, delivery status) will continue regardless.

8. Grievance Officer

Under the IT Rules, 2021, our designated Grievance Officer is:

Mr. Harsh Narendra Maskara
Chief Executive Officer,
Redefine Fashion Private Limited
1512, 19th Main Road,
Vanganahalli, 1st Sector,
HSR Layout, Bengaluru,
Karnataka 560102

Email: harsh@gochk.co

Grievances will be acknowledged within 48 hours and resolved within 15 days, as required under law.