Sign in to your account or use the order ID + email. Pick the pair, tell us the new size or reason for return. Takes 60 seconds.
Our courier picks up from your address within 2–3 business days. Pack the box like you received it. No printing, no labels, no shipping fees.
Exchange ships within 24-48 hours of return parcel delivered. Refunds processed to original payment method within 5-7 working days. COD orders refunded as store credits.
Have your order ID ready. Takes about a minute.
From the day the courier confirms delivery to your address. If you weren't home and we held the package, the clock starts from the actual delivery date — not the original attempt.
Yes — start an exchange on our exchange portal within 7 days of delivery. Pick the colorway you want and we'll arrange a free pickup. Subject to stock — if your pick is sold out, you'll be offered store credit instead.
COD refunds are issued as store credit, not cash. Once you start a return on our returns portal and the item passes quality check, the credit is added to your account within 5–7 working days. Use it toward any future order on our website.
Start a return/exchange on our returns/exchange portal within 48 hours of delivery — select "Damaged on arrival" and upload photos of the damage. We'll arrange a free pickup and ship a replacement at no cost. No questions, no return shipping, no waiting on the refund cycle.
No. Returns are accepted only on unused pairs in original packaging. We get it — you want to try them on properly. Try them on a clean indoor surface first. Once they've been worn outside, we can't take them back.
Once we receive your original pair and it passes quality check, the replacement ships within 2 business days. Total turnaround is usually 7-10 days from when you initiate the exchange, depending on your location.
No. Sale and discounted pairs are final sale — they can't be returned or exchanged. However Intro-priced pairs (₹4,499 for the first 1,000) follow our standard 7-day return and exchange policy.
What we can't take back.